Knowledge Center Overview
The Knowledge Center is a dashboard that turns your completed trips into reusable intelligence. Rather than starting each trip from scratch, you can see what you have learned from previous visits, what risks have recurred, and what patterns have led to successful outcomes.
What the Knowledge Center Shows
Summary Metrics
At the top of the page, five counters give you a quick read on your travel history:
- Trips — total trips in your account
- Knowledge Entries — manually captured knowledge entries
- Locations — distinct locations you have visited
- Open Follow-Ups — action items from past trips that are not yet closed
- Recurring Issues — patterns detected across multiple trips
Location Intelligence
For locations you have visited more than once, the Knowledge Center surfaces the most common issues and parking notes captured in your trip notes and stop records. This helps you prepare for a return visit without re-reading every past trip.
Open Risks
Recurring issues detected across your trips are listed here with a severity indicator. These are patterns extracted from your notes — not manually entered risk records.
Route Library
When you belong to an organization, the Route Library shows routes that multiple team members have travelled, along with known risks, preparation notes, and travel lessons from those trips. You can start a new trip directly from a route in the library.
Lessons Learned
Lessons you entered during Trip Reviews appear here, grouped by trip. These are the free-text lessons you wrote when completing a trip review.
Action Insights
A summary of action item performance across all your trips: total created, total completed, overdue count, and completion rate.
Collapsible Sections
Additional sections are available but collapsed by default to keep the page manageable:
- Organizational Risk Patterns — risks detected across your organization's trips
- Route Learnings — detailed route-level notes from the organization
- Trip Comparisons — a table comparing completed trips by distance, meetings, actions, and outcome score
- Success Patterns — common traits of your highest-scoring trips
- Daily Review Insights — lessons and risks extracted from end-of-day reviews
- Organization Knowledge — knowledge entries shared by your organization
- Your Knowledge Base — your personal knowledge entries
Organization Memory
If you belong to an organization, the Knowledge Center shows a banner indicating that shared knowledge is active. Organization knowledge includes trips from other members, shared knowledge entries, and team-level risk patterns.
Adding Knowledge Entries
Select + Add Entry to go to the Knowledge Base page, where you can create a new knowledge entry with a title, category, content, and optional tags.