The Upload button does nothing
Symptom: Clicking the Upload button in the Files page opens the upload modal, but clicking Upload inside the modal does nothing.
Cause: The Upload button inside the modal is disabled until a file is selected. The button remains greyed out if no file has been chosen.
Fix: Click the drop zone area or drag a file onto it to select a file. Once a file is selected, the Upload button becomes active.
"File type not supported" error
Symptom: After selecting a file, the upload returns a "File type not supported" error.
Supported file types:
- PDF (
.pdf) - Images: JPEG (
.jpg,.jpeg), PNG (.png), GIF (.gif), WebP (.webp) - Word documents (
.doc,.docx) - Excel files (
.xls,.xlsx) - Plain text (
.txt)
Fix: Convert the file to a supported format before uploading. For example, print a document to PDF if the original format is not supported.
"File exceeds the 10 MB limit" error
Symptom: The upload fails with a message about the file being too large.
Fix: Reduce the file size before uploading:
- For PDFs: use a PDF compression tool to reduce file size
- For images: reduce resolution or use a lower quality setting when saving
- For documents: remove embedded images or large attachments
"You've reached your file storage limit" error
Symptom: The upload fails with a message about reaching your storage limit.
Fix: Go to the Files page and delete files you no longer need. The storage meter in the top-right of the Files page shows your current usage. After deleting files, try the upload again.
Note: deleted files are permanently removed and cannot be recovered.
Upload appears to succeed but the file does not appear in the list
Symptom: The upload modal closes without an error, but the file does not appear in the file list.
Fixes:
Refresh the page. The file list may not have updated automatically. Reload the Files page.
Check the active view. If you are in a filtered view (for example, Receipts), a file uploaded with a different category will not appear in that view. Switch to All Files to see all uploaded files.
Check the trip filter. If you uploaded the file attached to a specific trip, it will appear under that trip in the Trips view.
The file list is empty after uploading
Symptom: You have uploaded files but the file list shows an empty state.
Fix: Check the active view and any active search or filter. Clear the search field and switch to All Files to see all uploaded files.
Still having problems?
Use the Feedback button at the bottom-right of any page to report a specific issue. Include the file type, file size, and the exact error message you saw.